Shipping Policy

Last Updated: August 21, 2026

At Sheenfon, we are committed to delivering your chef uniforms, aprons, and foodservice essentials as quickly and reliably as possible. Please review our shipping policy below for details on processing times, shipping methods, and delivery expectations.

 

1. Processing Time

Order Type	Processing Time
Standard Orders	1-3 business days
Bulk Orders (10+ items)	3-5 business days
Custom/Embroidered Orders	5-10 business days

●   Orders are processed Monday through Friday, excluding US federal holidays.

●   Orders placed after 2:00 PM EST will begin processing the next business day.

●   You will receive a confirmation email with tracking information once your order has shipped.

 

2. Domestic Shipping (United States)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5-8 business days	$5.99
Expedited Shipping	3-5 business days	$9.99
Express Shipping	1-3 business days	$14.99
FREE Standard Shipping	5-8 business days	Orders $25+

●   All domestic orders are shipped from our US warehouse.

●   Delivery times are estimates and are not guaranteed. Actual delivery may vary based on carrier performance and destination.

 

3. International Shipping

Region	Estimated Delivery	Cost
Canada	7-14 business days	$12.99+
Europe (UK, EU)	10-20 business days	$15.99+
Australia / New Zealand	12-25 business days	$18.99+
Rest of World	14-30 business days	Calculated at checkout

Important Notes for International Orders:

●   Customs & Duties: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are NOT included in our shipping costs or product prices.

●   Delivery Delays: International shipments may experience delays due to customs processing. Sheenfon is not responsible for delays beyond our control.

●   Tracking: All international orders include tracking. However, tracking updates may be limited once the package leaves the United States.

 

4. Free Shipping

We offer FREE standard shipping on all domestic orders of $25 or more (before tax).

●   Free shipping applies to the contiguous 48 United States only.

●   Alaska, Hawaii, and US territories may incur additional shipping charges.

●   Free shipping cannot be combined with other shipping promotions unless otherwise stated.

 

5. Bulk & Wholesale Shipping

For bulk orders (restaurants, hotels, catering companies, culinary schools):

●   Orders 10-49 items: Standard bulk processing (3-5 business days) + standard shipping rates

●   Orders 50+ items: Contact us at order@sheenfon.co for custom shipping quotes and expedited options

●   Recurring Orders: Ask about our scheduled delivery program for regular uniform replenishment

We work with multiple carriers to ensure the most cost-effective shipping for large orders.

 

6. Order Tracking

Once your order ships, you will receive an email with:

●   Carrier name (USPS, UPS, or FedEx)

●   Tracking number

●   Estimated delivery date

●   Link to track your package

You can also track your order at any time by logging into your Sheenfon account or visiting the carrier's website directly.

Please allow 24-48 hours after receiving your shipping confirmation for tracking information to update.

 

7. Shipping Carriers

We use the following carriers depending on package size, weight, and destination:

●   USPS — Standard and lightweight shipments

●   UPS — Expedited and bulk shipments

●   FedEx — Express shipments

We reserve the right to select the most appropriate carrier for each order. Carrier preference requests can be noted at checkout but are not guaranteed.

 

8. Delivery Issues

Package Not Received

If your tracking shows "Delivered" but you have not received your package:

1.  Check with neighbors, building management, or household members

2.  Look in alternative delivery locations (back door, garage, mailbox)

3.  Wait 24-48 hours — carriers sometimes mark packages as delivered prematurely

4.  Contact the carrier directly with your tracking number

5.  If still unresolved, contact us at order@sheenfon.co within 7 days of the delivery date

Damaged in Transit

If your package arrives damaged:

1.  Take photos of the damaged packaging and products

2.  Contact us within 7 days of delivery at orders@sheenfon.co

3.  We will arrange a replacement or refund at no additional cost

 

9. Address Accuracy

●   Please double-check your shipping address before completing your order.

●   We are not responsible for packages delivered to incorrect addresses provided by the customer.

●   If a package is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.

●   Address changes can be made within 2 hours of placing your order by contacting orders@sheenfon.co .

 

10. PO Box & APO/FPO Addresses

●   We ship to PO Boxes via USPS only.

●   We ship to APO/FPO/DPO military addresses via USPS. Please allow additional delivery time (2-4 weeks).

 

11. Holiday & Peak Season Shipping

During peak seasons (November–January), please expect:

●   Processing times may increase by 1-2 additional business days

●   Carrier delays are common — we recommend ordering early

●   We will communicate any significant delays via email

 

12. Shipping Restrictions

●   Certain oversized bulk orders may require freight shipping — contact us for a quote

●   We currently ship to the United States, Canada, Europe, Australia, and select international destinations

 

13. Contact Us

For shipping questions or concerns:

Sheenfon Shipping Support Email: orders@sheenfon.co Website: http://sheenfon.co  Hours: Monday–Friday, 9:00 AM – 5:00 PM EST

 

We appreciate your patience and understanding. Our goal is to get your professional chef uniforms and foodservice essentials to you as quickly as possible!